If any parent should have cause for complaint they should in the first instance take it up with the child’s Room Leader or Coordinator.
If the issue remains unresolved then a member of the Management team should be contacted.
The complaint will then be investigated and a report made back to the parent within 3 working days.
If the matter cannot be resolved to the parents satisfaction they then have the right to raise the matter with :
Royal Exchange Buildings
St Ann’s Square
Tel: 0300 123 4666